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Airline review · JL
Fly into tomorrow
Japan Airlines delivers meticulous Japanese hospitality, strong on-time performance, and refreshed Sky Suite business class on long-haul routes across Asia, North America, and Europe.
Last updated 30 June 2026
Japan Airlines scores 8.7/10 (safety 9.7/10), ranking #4 globally — Wi-Fi is paid or route-dependent. Baggage: 2×23 kg international economy. Economy seat pitch: 33–34"; loyalty programme: JAL Mileage Bank. Full passenger policy tables, category scores, and the fares search follow below.
Scores mean naming who a carrier is NOT for. From our rated findings:
Baggage, Wi-Fi, legroom, and lounge access for Japan Airlines — expand for the full matrix.
| Cabin baggage | Included — standard carry-on allowance applies |
|---|---|
| Checked baggage | 2×23 kg international economy |
| In-flight Wi-Fi | Paid Wi-Fi or messaging packages |
| Economy seat pitch | 33–34" |
| Lounge access | Sakura / First lounges; oneworld Emerald |
| Changes & refunds | Flex fares allow changes |
| Loyalty programme | JAL Mileage Bank |
Verified baggage allowances, punctuality, fleet, safety and loyalty facts for Japan Airlines.
| Cabin bag | 55 × 40 × 25 cm + personal item, 10 kg combined · Up to 10 kg |
|---|---|
| Checked bag (economy) | 2 × 23 kg on international routes |
| Checked bag (business) | 3 × 32 kg (First 3 × 32 kg) |
| Seat selection | Free standard selection on most fares |
| Change fee | Varies by fare; flexible fares free, saver fares fee + fare difference |
78.25%
on time — Full year 2025 (arrivals within 15 min)
Cirium 2025 On-Time Performance Review (Jan 2026) — Asia-Pacific #5
Punctuality is 20% of the FlightLogic score — see our methodology.
IOSA-registered; JCAB (Japan) oversight
FlightLogic editorial safety score: 9.7/10 — our own assessment, separate from IOSA registry status.
Tiers: Member, Crystal, Sapphire, JGC Premier, Diamond
Quarterly tracking began Q3 2026 — earlier scores were not archived.
Japan Airlines delivers meticulous Japanese hospitality, strong on-time performance, and refreshed Sky Suite business class on long-haul routes across Asia, North America, and Europe.
Key strengths: Sky Suite business class with direct aisle access. Exceptional Japanese dining. Strong Haneda hub access. Areas for improvement: Narita vs Haneda confusion for transfers. Premium pricing on popular routes.
Combining ANA domestic hops with the JR Pass for a birthday trip through Tokyo, Kyoto, and Hokkaido.
Japan's premium full-service carrier — meticulous hospitality, Sky Suite business class, and strong Haneda/Narita hub access for UK–Japan routings.
Coming soon
We are building verified reader reviews for Japan Airlines. Readers will be able to submit a review with proof of travel — a boarding pass or booking confirmation — emailed to [email protected].
Reader scores are published separately from FlightLogic editorial ratings and never change the editorial score.
Japan Airlines scores 8.7/10 overall on FlightLogic (5-Star) — an editorial expert rating, not an aggregate of consumer reviews. Strengths include Sky Suite business class with direct aisle access; Exceptional Japanese dining.
Japan Airlines scores 9.7/10 on FlightLogic's safety index — calculated separately from passenger experience using IOSA certification, accident history, fleet age, and regulatory compliance.
Japan Airlines is a member of oneworld.
Japan Airlines's primary hub is Tokyo Haneda & Narita. The airline was founded in 1951 and operates approximately 170 aircraft.