You likely ARE eligible if…
- The airline notified you of the schedule change between 0 and 13 days before the original departure
- The new departure/arrival time falls outside the statutory re-routing windows for the notice given
- The cause of the change was within the airline's control (not extraordinary circumstances)
You likely are NOT eligible if…
- You were notified of the change 14 or more days before the original departure
- The new flight time falls within the statutory re-routing windows (e.g. within 2 hours earlier / 4 hours later for 7–13 days' notice)
- The change was caused by extraordinary circumstances such as severe weather or air traffic control restrictions
What you're owed
- The same fixed compensation tiers as a cancellation if outside the re-routing windows: £220 (up to 1,500 km), £350 (1,500–3,500 km), or £520 (over 3,500 km)
- A full refund within 7 days, or re-routing to your final destination at the earliest opportunity, regardless of whether compensation is due
If you believe you're eligible, use our free UK261 Flight Delay & Cancellation Claim Letter to make your claim.