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FlightLogic is an independent, advertising-supported information service that lets you compare airlines, airports, hotels, and travel products. We do not provide financial advice and we do not recommend specific products or providers. Links marked * are advertising links and may earn us commission at no extra cost to you — always read the terms of any product before booking or applying. Learn more about how we make money.

Verdict

United Airlines scores higher on FlightLogic at 7.7/10 vs 7.5/10 for American Airlines. Policy comparison below covers cabin baggage, checked bags, Wi-Fi, and seat pitch.

Comparison data last updated 6 July 2026

Policy comparison

Structured operational tokens — verify current fare rules on each airline before booking.

Policy American Airlines United Airlines
Cabin baggage IncludedIncluded
Checked baggage First bag fee domestic; intl variesIntl often 1×23 kg; domestic fees apply
In-flight Wi-Fi Partial (messaging/select routes)Partial (messaging/select routes)
Economy seat pitch 30–31"30–31"
Loyalty programme AAdvantageMileagePlus
Lounge access Admirals Club / Flagship LoungeUnited Club / Polaris
Changes & refunds No change fees most fares; Basic Economy restrictedNo change fees most fares; Basic Economy restricted

Individual profiles

American Airlines

AA · United States

Expert Editorial Review

FlightLogic score: 7.5/10

United Airlines

UA · United States

Expert Editorial Review

FlightLogic score: 7.7/10

Editorial profiles

United States · AA/AAL · #1 in this comparison

American Airlines

Great is what we're going for

#18 Global 4-Star
7.5 / 10
Quick Answer

American Airlines scores 7.5/10 on FlightLogic (safety 9.0/10), ranking #18 globally. in-flight Wi-Fi is paid or partial on most long-haul routes. Special meals require pre-order on long-haul.

Is American Airlines a good airline?

American Airlines scores 7.5/10 (Very Good) on FlightLogic, ranking #18 globally with a safety score of 9.0/10. American Airlines is the world's largest airline by fleet size and a oneworld founding member, operating extensive transatlantic service from London plus a dominant Latin America network from Miami. See full profile →

Overall 7.5 Very Good
Safety 9.0 Excellent Safety
Service 7.6 Cabin crew & ground
Value 7.5 Fare vs product
Star rating 4★ FlightLogic tier
Rating basis Editorial FlightLogic methodology

Score breakdown

Customer Service
7.6
Seat Comfort
7.9
Food & Beverage
7.0
In-Flight Entertainment
7.5
On-Time Performance
7.7
Value for Money
7.5

Key facts

Hub
Dallas/Fort Worth (DFW) / Charlotte (CLT) / Miami (MIA)
Alliance
oneworld
Founded
1930
Fleet
950 aircraft
Region
americas
IATA / ICAO
AA / AAL

Passenger policies

Cabin baggage Included — standard carry-on allowance applies
Checked baggage First bag fee domestic; intl varies
In-flight Wi-Fi Partial — free messaging or select routes/cabins only
Economy seat pitch 30–31"
Lounge access Admirals Club / Flagship Lounge
Changes & refunds No change fees most fares; Basic Economy restricted
Loyalty programme AAdvantage

Strengths

  • Flagship Lounge at MIA and JFK
  • Extensive oneworld network
  • Strong London–US presence with BA joint venture

Weaknesses

  • Inconsistent premium product across fleet
  • DFW hub can feel crowded

Awards & recognition

  • Oneworld founding member
  • Largest airline fleet globally

United States · UA/UAL · #2 in this comparison

United Airlines

Good leads the way

#17 Global 4-Star
7.7 / 10
Quick Answer

United Airlines scores 7.7/10 on FlightLogic (safety 9.1/10), ranking #17 globally. in-flight Wi-Fi is paid or partial on most long-haul routes. Special meals require pre-order on long-haul.

Is United Airlines a good airline?

United Airlines scores 7.7/10 (Very Good) on FlightLogic, ranking #17 globally with a safety score of 9.1/10. United Airlines is a Star Alliance founding member with Polaris business class on long-haul, an extensive global network from Chicago, Newark, and San Francisco, and MileagePlus as a core loyalty programme for UK–US routings. See full profile →

Overall 7.7 Very Good
Safety 9.1 Excellent Safety
Service 7.8 Cabin crew & ground
Value 7.6 Fare vs product
Star rating 4★ FlightLogic tier
Rating basis Editorial FlightLogic methodology

Score breakdown

Customer Service
7.8
Seat Comfort
8.1
Food & Beverage
7.2
In-Flight Entertainment
7.8
On-Time Performance
7.9
Value for Money
7.6

Key facts

Hub
Chicago O'Hare (ORD) / Newark (EWR) / San Francisco (SFO)
Alliance
star alliance
Founded
1926
Fleet
900 aircraft
Region
americas
IATA / ICAO
UA / UAL

Passenger policies

Cabin baggage Included — standard carry-on allowance applies
Checked baggage Intl often 1×23 kg; domestic fees apply
In-flight Wi-Fi Partial — free messaging or select routes/cabins only
Economy seat pitch 30–31"
Lounge access United Club / Polaris
Changes & refunds No change fees most fares; Basic Economy restricted
Loyalty programme MileagePlus

Strengths

  • Polaris lounges and lie-flat business
  • Extensive Star Alliance network
  • Strong SFO and ORD hubs

Weaknesses

  • Basic Economy restrictions
  • Polaris product varies by aircraft age

Awards & recognition

  • Star Alliance founding member
  • Polaris business class

FAQ

Which is better — American Airlines or United Airlines?

United Airlines scores higher on FlightLogic at 7.7/10 vs 7.5/10 for American Airlines. Policy comparison below covers cabin baggage, checked bags, Wi-Fi, and seat pitch.

Does American Airlines or United Airlines include a carry-on bag?

American Airlines: Included. United Airlines: Included.

Which has free Wi-Fi — American Airlines or United Airlines?

American Airlines: Partial (messaging/select routes). United Airlines: Partial (messaging/select routes).

Does American Airlines include checked baggage?

American Airlines checked baggage: First bag fee domestic; intl varies.

Does United Airlines include checked baggage?

United Airlines checked baggage: Intl often 1×23 kg; domestic fees apply.