FlightLogic is an independent, advertising-supported information service that lets you compare airlines, airports, hotels, and travel products. We do not provide financial advice and we do not recommend specific products or providers. Links marked * are advertising links and may earn us commission at no extra cost to you — always read the terms of any product before booking or applying. Learn more about how we make money.
Advertiser disclosure — how this service works
FlightLogic is an independent, advertising-supported information service that lets you compare airlines, airports, hotels, and travel products. We do not provide financial advice and we do not recommend specific products or providers. Links marked * are advertising links and may earn us commission at no extra cost to you — always read the terms of any product before booking or applying. Learn more about how we make money.
How We Rate & Verify
Transparent, independent, falsifiable methodology. Airlines cannot pay for higher rankings or
review removal. Last updated June 30, 2026.
Quick Answer
FlightLogic scores airlines on a 0–10 composite of six weighted categories (service, seats, food, entertainment, punctuality, value), scores safety separately using IOSA and incident-history data, and rates airports on three pillars plus separate lounge scores. All scores are editorial expert assessments by named editors — grounded in firsthand flights and independent public data, never payment or commission.
Overall Score Formula
The FlightLogic composite score (0–10) is a weighted average of six passenger-experience categories,
assessed editorially by named editors from firsthand flights and independent public data. Category
assessments older than 24 months are re-tested before an airline's score is refreshed.
Customer Service — 20%
Seat Comfort — 20%
Food & Beverage — 15%
In-Flight Entertainment — 10%
On-Time Performance — 20%
Value for Money — 15%
Safety Score
Safety scores (0–10) are independent of passenger experience ratings. Factors include IOSA
certification, fatal accident history (10-year lookback), fleet age, regulatory compliance,
and pilot training standards.
Star Ratings — Exact Thresholds
Star ratings are deliberately falsifiable — an airline qualifies only if it meets every condition,
not just the score average:
5-Star: Overall score 8.5+ and safety score above 9.0.
4-Star: Overall score 7.0–8.4, regardless of safety tier above 7.0.
FlightLogic airport scores (0–10) evaluate the passenger experience at major hubs using three
weighted pillars, plus a separate lounge quality score that does not affect the overall airport rating.
On-Time Performance — Departure reliability from OAG punctuality data and passenger-reported delay experiences
Passenger Experience — Staff helpfulness, immigration and security queue times, cleanliness, signage, and wayfinding
Facilities & Comfort — Dining and retail quality, seating availability, Wi-Fi, charging, and terminal amenities
Lounge Score (separate) — Quality of airline and independent lounges, scored from editorial reviews and passenger submissions
Airport guides include Quick Answer summaries, terminal layouts, transport links, lounge access details,
and region-specific FAQs (e.g. UK261 compensation for UK airports). Compare any two rated airports at /airports/compare.
Productivity, Catering & Ground Transit (UK Professional Criteria)
For UK professionals on long-haul routes to the Gulf and Asia, FlightLogic publishes objective
productivity metrics beyond “Wi-Fi available”: measured or editorially verified download speeds
(Mbps), quiet-zone enforcement, cabin/lounge hygiene scores (0–10), and power at seat.
In-flight & lounge Wi-Fi — Speed in Mbps, video-call readiness, and whether streaming requires a paid tier
Quiet zones — Strict, moderate, or informal enforcement for deep work (Qsuite doors, lounge quiet rooms, phone-free spa areas)
Premium catering & dietary — Buffet vs à la carte highlights (sushi, lobster, smoked salmon) and reliability of halal, vegan, no-pork, or pre-ordered special meals
Ground transit handoffs — Terminal-specific Uber/Bolt pick-up zones at LHR, LGW, and MAN; Careem/Grab equivalents on arrival at DXB, DOH, and SIN
The Verified Utility Index replaces vague star ratings with five measured pillars: connectivity
(Mbps), work environment (quiet-zone enforcement), dietary precision, ground logistics, and
recreation. Scores are derived from hands-on editorial audits — not marketing claims or OTA listings.
Contextual image strategy (copyright-free)
FlightLogic avoids generic stock photography — AI vision systems in answer-engine pipelines penalise
overused Shutterstock-style assets. We use first-party captures or license-free airline/airport press
kits, with alt text optimised for originality and intent.
Lounge reviews
Request raw license-free promotional kits from airline PR teams or airport press offices — never generic stock libraries. Avoid: Wide empty lounge interiors from Wikimedia that match thousands of other travel sites.
Premium dining and waiter service at Lufthansa First Class Terminal Frankfurt.
Card guides & reviews
Original top-down photography — passport, metallic card, boarding pass on walnut or slate — shot on modern mobile hardware with unique lighting. Avoid: Issuer logo SVGs or aircraft hero shots unrelated to the card product.
Hero for /best-travel-credit-cards; 1200×514 crop safe zone centre.
Save captures under public/images/editorial/. Set useTargetSrc: true in src/data/contextual-visuals.ts when the file is ready to swap the hero image.
UK edge performance & structured data
FlightLogic targets sub-200ms Time to First Byte (TTFB) for static HTML on UK cellular
networks. Pages deploy to Cloudflare Pages with UK edge PoPs (London, Manchester) serving cached HTML via s-maxage and stale-while-revalidate — see public/_headers in the
repository. Enable in the Cloudflare dashboard: Tiered Cache, Brotli, Early Hints, and Auto Minify
(HTML/CSS/JS).
Entity reviews with full LocalBusiness metadata carry a bundled [Review, FAQPage] JSON-LD array injected immediately before </head> — with absolute flightlogic.co.uk image and logo URLs and addressCountry: "GB" (ISO 3166-1 alpha-2, not "UK").
Strict anchor treatment for paid links
Monetized outbound links never use obfuscated JavaScript routing or generic anchor text. Each paid
link states what you are opening — card links name the product and point at the provider's terms (never "Apply now"); flight search links name the
airline and market; insurance and hotel links name the provider and destination where relevant.
Helpers live in src/data/affiliate-policy.ts (contextualCardApplyLabel, contextualFlightSearchLabel, etc.).
Stay-search links route through a first-party handoff (/go/stay) that performs one
server-side redirect to Booking.com. The handoff exists to attach our partner identifier at the
edge and log the outbound click — it never changes the destination you were shown, accepts no
arbitrary URLs, and the anchor still carries the * label and rel="nofollow sponsored".
Google's May 2026 broad core update penalises scaled, repetitive AI content without original
media or first-party data. FlightLogic responds by publishing Information Gain —
genuinely new knowledge relative to what already ranks: measured Wi-Fi speeds, acoustic profiles,
strict dietary execution (pork-free prep, allergy handling), and terminal-specific ride-app pick-up
coordinates verified on-site.
Every entity review displays an infrastructure verification date. Affiliate blocks, navigation, and
disclosures use data-nosnippet so crawlers weight proprietary audit data — not sidebar
boilerplate. Short first-party video walkthroughs (pick-up zones, quiet workspaces) supplement text
for human conversion without diluting AEO blocks.
How We Verify Content
Consumer guides (UK261, Avios, credit cards, insurance) are fact-checked against primary sources —
Civil Aviation Authority guidance, UK air passenger rights regulations, issuer terms, and gov.uk
travel advice — and carry a named author plus last-reviewed date. Information only; not regulated
financial or legal advice.
Flight and lounge editorial reviews are written by the named author and disclose booking method
on the page: cash, points, or press-comp
(always disclosed when used). Where a review reflects a firsthand trip, a verification badge
appears after booking confirmation or boarding pass review.
FlightLogic does not currently publish reader-submitted reviews. Feedback emailed to
[email protected] informs what we re-test and rate next, but is never displayed as a
rating or blended into a score. Any future consumer-review feature will require proof of
travel and comply with the UK Digital Markets, Competition and Consumers Act 2024 rules on
fake reviews.
Corrections & Right of Reply
Our scores and verdicts are the honest opinions of named editors, based on the facts stated in
each review — booking class, route, date, and measured data are disclosed so readers can judge
the basis for themselves. If an airline, airport, or venue believes we have a fact wrong,
email [email protected]: we correct
verifiable factual errors promptly and note material corrections on the page. Opinions and
scores are not negotiable and cannot be purchased, but they are always re-assessed when the
underlying product demonstrably changes.
What We Don't Do
We do not accept payment from airlines, hotels, or card issuers for rankings, review removal, or preferential placement.
We do not publish comped trips without explicit on-page disclosure.
We do not use ghostwriters or AI-generated review text — editors listed as authors wrote the review.
We do not rank airlines or cards by affiliate commission — paid links are marked * and never influence scores. See affiliate policy.
Methodology FAQ
Does FlightLogic accept payment from airlines?
No. FlightLogic operates independently. Airlines cannot pay to improve rankings, remove reviews, or receive preferential placement. Our methodology is published transparently on this page.
How often are rankings updated?
Overall rankings refresh quarterly. Safety scores update monthly. Individual airline pages reflect new reviews within 48 hours of verification.
What categories are used in the overall score?
Customer service (20%), seat comfort (20%), food and beverage (15%), in-flight entertainment (10%), on-time performance (20%), and value for money (15%). Safety is scored separately and does not directly affect the overall passenger experience score.
Where do FlightLogic scores come from?
Scores are editorial expert assessments made by named FlightLogic editors. They draw on firsthand flights and lounge visits, published punctuality statistics (OAG, Cirium), the IATA IOSA safety registry, regulator data (CAA, EASA, FAA), and airline-published product specifications. FlightLogic does not currently publish consumer-submitted reviews, and no score is ever based on payment, commission, or airline sponsorship.
Does FlightLogic publish passenger or user reviews?
Not at present. Reader feedback emailed to [email protected] helps us decide what to re-test and which airlines to rate next, but it is not published or blended into scores. If we introduce consumer reviews in future, they will require proof of travel and be moderated in line with the UK Digital Markets, Competition and Consumers Act 2024 rules on fake reviews.
What does a 5-star airline rating mean on FlightLogic?
5-Star airlines score 8.5 or higher overall with a safety score above 9.0 — meaning strong, consistent performance across service, seats, food, entertainment, and punctuality, with no unresolved safety concerns. It is a composite quality signal, not a guarantee of a flawless flight.
How are FlightLogic editorial reviews verified?
Every editorial review discloses how the trip was booked (cash or points) and is written by the named editor who flew it. We do not accept press trips or comped stays unless explicitly disclosed on that specific review.
How does FlightLogic score airports?
Airport scores (0–10) combine three pillars: On-Time Performance (departure reliability from OAG data and passenger reports), Passenger Experience (staff, queues, cleanliness, wayfinding), and Facilities & Comfort (dining, retail, seating, amenities). Lounge quality is scored separately and does not affect the overall airport score.
What data sources does FlightLogic use for airport scores?
Airport on-time data draws from OAG punctuality statistics and passenger-reported delay experiences. Experience and facilities scores combine passenger survey submissions, editorial assessments, and publicly available airport quality indices. Lounge scores are based on FlightLogic editorial lounge reviews and passenger submissions.
What is a directory-only airline listing?
Directory listings provide verified entity facts (IATA/ICAO codes, hub, alliance, fleet size) and FAQs for carriers not yet fully rated. They do not include a composite 0–10 score until our editorial team publishes a complete rating. Rated airlines are marked with a badge in the directory.
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