FlightLogic

FlightLogic is an independent, advertising-supported information service that lets you compare airlines, airports, hotels, and travel products. We do not provide financial advice and we do not recommend specific products or providers. Links marked * are advertising links and may earn us commission at no extra cost to you — always read the terms of any product before booking or applying. Learn more about how we make money.

Advertiser disclosure — how this service works

FlightLogic is an independent, advertising-supported information service that lets you compare airlines, airports, hotels, and travel products. We do not provide financial advice and we do not recommend specific products or providers. Links marked * are advertising links and may earn us commission at no extra cost to you — always read the terms of any product before booking or applying. Learn more about how we make money.

Quick Answer

FlightLogic scores airlines on a 0–10 composite of six weighted categories (service, seats, food, entertainment, punctuality, value), scores safety separately using IOSA and incident-history data, and rates airports on three pillars plus separate lounge scores. All scores are editorial expert assessments by named editors — grounded in firsthand flights and independent public data, never payment or commission.

Overall Score Formula

The FlightLogic composite score (0–10) is a weighted average of six passenger-experience categories, assessed editorially by named editors from firsthand flights and independent public data. Category assessments older than 24 months are re-tested before an airline's score is refreshed.

  • Customer Service — 20%
  • Seat Comfort — 20%
  • Food & Beverage — 15%
  • In-Flight Entertainment — 10%
  • On-Time Performance — 20%
  • Value for Money — 15%

Safety Score

Safety scores (0–10) are independent of passenger experience ratings. Factors include IOSA certification, fatal accident history (10-year lookback), fleet age, regulatory compliance, and pilot training standards.

Star Ratings — Exact Thresholds

Star ratings are deliberately falsifiable — an airline qualifies only if it meets every condition, not just the score average:

  • 5-Star: Overall score 8.5+ and safety score above 9.0.
  • 4-Star: Overall score 7.0–8.4, regardless of safety tier above 7.0.
  • 3-Star: Overall score below 7.0, or safety score below 7.0 pending additional review.

Airport Scoring Methodology

FlightLogic airport scores (0–10) evaluate the passenger experience at major hubs using three weighted pillars, plus a separate lounge quality score that does not affect the overall airport rating.

  • On-Time Performance — Departure reliability from OAG punctuality data and passenger-reported delay experiences
  • Passenger Experience — Staff helpfulness, immigration and security queue times, cleanliness, signage, and wayfinding
  • Facilities & Comfort — Dining and retail quality, seating availability, Wi-Fi, charging, and terminal amenities
  • Lounge Score (separate) — Quality of airline and independent lounges, scored from editorial reviews and passenger submissions

Airport guides include Quick Answer summaries, terminal layouts, transport links, lounge access details, and region-specific FAQs (e.g. UK261 compensation for UK airports). Compare any two rated airports at /airports/compare.

Productivity, Catering & Ground Transit (UK Professional Criteria)

For UK professionals on long-haul routes to the Gulf and Asia, FlightLogic publishes objective productivity metrics beyond “Wi-Fi available”: measured or editorially verified download speeds (Mbps), quiet-zone enforcement, cabin/lounge hygiene scores (0–10), and power at seat.

  • In-flight & lounge Wi-Fi — Speed in Mbps, video-call readiness, and whether streaming requires a paid tier
  • Quiet zones — Strict, moderate, or informal enforcement for deep work (Qsuite doors, lounge quiet rooms, phone-free spa areas)
  • Premium catering & dietary — Buffet vs à la carte highlights (sushi, lobster, smoked salmon) and reliability of halal, vegan, no-pork, or pre-ordered special meals
  • Ground transit handoffs — Terminal-specific Uber/Bolt pick-up zones at LHR, LGW, and MAN; Careem/Grab equivalents on arrival at DXB, DOH, and SIN

These fields appear on airport guides, rated airline profiles, and flight/lounge editorial reviews where we have firsthand measurements.

Verified Utility Index (VUI)

The Verified Utility Index replaces vague star ratings with five measured pillars: connectivity (Mbps), work environment (quiet-zone enforcement), dietary precision, ground logistics, and recreation. Scores are derived from hands-on editorial audits — not marketing claims or OTA listings.

Contextual image strategy (copyright-free)

FlightLogic avoids generic stock photography — AI vision systems in answer-engine pipelines penalise overused Shutterstock-style assets. We use first-party captures or license-free airline/airport press kits, with alt text optimised for originality and intent.

Lounge reviews

Request raw license-free promotional kits from airline PR teams or airport press offices — never generic stock libraries. Avoid: Wide empty lounge interiors from Wikimedia that match thousands of other travel sites.

Page Subject Target asset Alt text (live)
virgin-clubhouse-lhr-review quiet-workstation /images/editorial/lounges/virgin-clubhouse-lhr-workstation.webp Quiet work corner with integrated power and QR-code table service at Virgin Atlantic Clubhouse London Heathrow Terminal …
ba-first-lounge-t5-review buffet-hot-food /images/editorial/lounges/ba-first-lounge-t5-buffet.webp Best business class airport lounge buffet selection featuring premium hot dining options at BA Galleries First London He…
centurion-lounge-lhr-review espresso-station /images/editorial/lounges/centurion-lounge-lhr-espresso.webp Espresso station and Assaf Granit à la carte hot dishes at American Express Centurion Lounge Heathrow Terminal 3.
no1-lounge-gatwick-review buffet-hot-food /images/editorial/lounges/no1-lounge-gatwick-buffet.webp Premium hot buffet dishes and self-serve dining at No1 Lounge London Gatwick North Terminal.
qatar-al-mourjan-lounge-doh buffet-hot-food /images/editorial/lounges/al-mourjan-doh-dining.webp Halal à la carte and premium hot buffet selection at Qatar Airways Al Mourjan Business Lounge Doha.
plaza-premium-lounge-amman buffet-hot-food /images/editorial/lounges/plaza-premium-amman-buffet.webp Hot Arabic and Western buffet options at Plaza Premium Lounge Queen Alia International Airport Amman.
ba-concorde-room-t5-review espresso-station /images/editorial/lounges/ba-concorde-room-t5-dining.webp À la carte table service and cocktail bar at British Airways Concorde Room Heathrow Terminal 5.
lufthansa-first-class-terminal-fra buffet-hot-food /images/editorial/lounges/lufthansa-fct-fra-dining.webp Premium dining and waiter service at Lufthansa First Class Terminal Frankfurt.

Card guides & reviews

Original top-down photography — passport, metallic card, boarding pass on walnut or slate — shot on modern mobile hardware with unique lighting. Avoid: Issuer logo SVGs or aircraft hero shots unrelated to the card product.

Page Subject Target asset Capture notes
ba-amex-premium-plus-review-uk card-lifestyle /images/editorial/cards/ba-amex-premium-plus-lifestyle.webp Show card (prop or mock), UK passport, BA boarding pass stub; no issuer stock art.
ba-amex-review-uk card-lifestyle /images/editorial/cards/ba-amex-free-lifestyle.webp Emphasise companion-voucher journey — two boarding passes optional.
amex-preferred-rewards-gold-review-uk card-lifestyle /images/editorial/cards/amex-gold-uk-lifestyle.webp Gold card metal finish, passport, Heathrow T3 tag on pass if available.
barclaycard-avios-plus-review-uk card-lifestyle /images/editorial/cards/barclaycard-avios-plus-lifestyle.webp Walnut or slate surface; soft window light from one side.
barclaycard-avios-review-uk card-lifestyle /images/editorial/cards/barclaycard-avios-free-lifestyle.webp Simpler composition than Premium Plus; emphasise zero-fee positioning.
virgin-reward-plus-review-uk card-lifestyle /images/editorial/cards/virgin-reward-plus-lifestyle.webp Do not reuse generic 787 tail photos as hero.
virgin-reward-review-uk card-lifestyle /images/editorial/cards/virgin-reward-free-lifestyle.webp Match Reward+ composition for series consistency.
best-uk-airline-credit-cards-2026 card-lifestyle /images/editorial/cards/uk-airline-cards-guide-hero.webp Top-down, high contrast, slight colour grade unique to FlightLogic.
best-travel-credit-cards card-lifestyle /images/editorial/cards/uk-travel-cards-hub-hero.webp Hero for /best-travel-credit-cards; 1200×514 crop safe zone centre.

Save captures under public/images/editorial/. Set useTargetSrc: true in src/data/contextual-visuals.ts when the file is ready to swap the hero image.

UK edge performance & structured data

FlightLogic targets sub-200ms Time to First Byte (TTFB) for static HTML on UK cellular networks. Pages deploy to Cloudflare Pages with UK edge PoPs (London, Manchester) serving cached HTML via s-maxage and stale-while-revalidate — see public/_headers in the repository. Enable in the Cloudflare dashboard: Tiered Cache, Brotli, Early Hints, and Auto Minify (HTML/CSS/JS).

Entity reviews with full LocalBusiness metadata carry a bundled [Review, FAQPage] JSON-LD array injected immediately before </head> — with absolute flightlogic.co.uk image and logo URLs and addressCountry: "GB" (ISO 3166-1 alpha-2, not "UK").

Strict anchor treatment for paid links

Monetized outbound links never use obfuscated JavaScript routing or generic anchor text. Each paid link states what you are opening — card links name the product and point at the provider's terms (never "Apply now"); flight search links name the airline and market; insurance and hotel links name the provider and destination where relevant. Helpers live in src/data/affiliate-policy.ts (contextualCardApplyLabel, contextualFlightSearchLabel, etc.).

Stay-search links route through a first-party handoff (/go/stay) that performs one server-side redirect to Booking.com. The handoff exists to attach our partner identifier at the edge and log the outbound click — it never changes the destination you were shown, accepts no arbitrary URLs, and the anchor still carries the * label and rel="nofollow sponsored".

Full disclosure rules: How we flag affiliate links.

Information Gain & the May 2026 Core Update

Google's May 2026 broad core update penalises scaled, repetitive AI content without original media or first-party data. FlightLogic responds by publishing Information Gain — genuinely new knowledge relative to what already ranks: measured Wi-Fi speeds, acoustic profiles, strict dietary execution (pork-free prep, allergy handling), and terminal-specific ride-app pick-up coordinates verified on-site.

Every entity review displays an infrastructure verification date. Affiliate blocks, navigation, and disclosures use data-nosnippet so crawlers weight proprietary audit data — not sidebar boilerplate. Short first-party video walkthroughs (pick-up zones, quiet workspaces) supplement text for human conversion without diluting AEO blocks.

How We Verify Content

Consumer guides (UK261, Avios, credit cards, insurance) are fact-checked against primary sources — Civil Aviation Authority guidance, UK air passenger rights regulations, issuer terms, and gov.uk travel advice — and carry a named author plus last-reviewed date. Information only; not regulated financial or legal advice.

Flight and lounge editorial reviews are written by the named author and disclose booking method on the page: cash, points, or press-comp (always disclosed when used). Where a review reflects a firsthand trip, a verification badge appears after booking confirmation or boarding pass review.

FlightLogic does not currently publish reader-submitted reviews. Feedback emailed to [email protected] informs what we re-test and rate next, but is never displayed as a rating or blended into a score. Any future consumer-review feature will require proof of travel and comply with the UK Digital Markets, Competition and Consumers Act 2024 rules on fake reviews.

Corrections & Right of Reply

Our scores and verdicts are the honest opinions of named editors, based on the facts stated in each review — booking class, route, date, and measured data are disclosed so readers can judge the basis for themselves. If an airline, airport, or venue believes we have a fact wrong, email [email protected]: we correct verifiable factual errors promptly and note material corrections on the page. Opinions and scores are not negotiable and cannot be purchased, but they are always re-assessed when the underlying product demonstrably changes.

What We Don't Do

  • We do not accept payment from airlines, hotels, or card issuers for rankings, review removal, or preferential placement.
  • We do not publish comped trips without explicit on-page disclosure.
  • We do not use ghostwriters or AI-generated review text — editors listed as authors wrote the review.
  • We do not rank airlines or cards by affiliate commission — paid links are marked * and never influence scores. See affiliate policy.

Methodology FAQ

Does FlightLogic accept payment from airlines?

No. FlightLogic operates independently. Airlines cannot pay to improve rankings, remove reviews, or receive preferential placement. Our methodology is published transparently on this page.

How often are rankings updated?

Overall rankings refresh quarterly. Safety scores update monthly. Individual airline pages reflect new reviews within 48 hours of verification.

What categories are used in the overall score?

Customer service (20%), seat comfort (20%), food and beverage (15%), in-flight entertainment (10%), on-time performance (20%), and value for money (15%). Safety is scored separately and does not directly affect the overall passenger experience score.

Where do FlightLogic scores come from?

Scores are editorial expert assessments made by named FlightLogic editors. They draw on firsthand flights and lounge visits, published punctuality statistics (OAG, Cirium), the IATA IOSA safety registry, regulator data (CAA, EASA, FAA), and airline-published product specifications. FlightLogic does not currently publish consumer-submitted reviews, and no score is ever based on payment, commission, or airline sponsorship.

Does FlightLogic publish passenger or user reviews?

Not at present. Reader feedback emailed to [email protected] helps us decide what to re-test and which airlines to rate next, but it is not published or blended into scores. If we introduce consumer reviews in future, they will require proof of travel and be moderated in line with the UK Digital Markets, Competition and Consumers Act 2024 rules on fake reviews.

What does a 5-star airline rating mean on FlightLogic?

5-Star airlines score 8.5 or higher overall with a safety score above 9.0 — meaning strong, consistent performance across service, seats, food, entertainment, and punctuality, with no unresolved safety concerns. It is a composite quality signal, not a guarantee of a flawless flight.

How are FlightLogic editorial reviews verified?

Every editorial review discloses how the trip was booked (cash or points) and is written by the named editor who flew it. We do not accept press trips or comped stays unless explicitly disclosed on that specific review.

How does FlightLogic score airports?

Airport scores (0–10) combine three pillars: On-Time Performance (departure reliability from OAG data and passenger reports), Passenger Experience (staff, queues, cleanliness, wayfinding), and Facilities & Comfort (dining, retail, seating, amenities). Lounge quality is scored separately and does not affect the overall airport score.

What data sources does FlightLogic use for airport scores?

Airport on-time data draws from OAG punctuality statistics and passenger-reported delay experiences. Experience and facilities scores combine passenger survey submissions, editorial assessments, and publicly available airport quality indices. Lounge scores are based on FlightLogic editorial lounge reviews and passenger submissions.

What is a directory-only airline listing?

Directory listings provide verified entity facts (IATA/ICAO codes, hub, alliance, fleet size) and FAQs for carriers not yet fully rated. They do not include a composite 0–10 score until our editorial team publishes a complete rating. Rated airlines are marked with a badge in the directory.