Complaints & Corrections
Last updated: 8 July 2026
FlightLogic is an editorially independent travel publisher. If you believe something we've published is factually wrong, unfair, or breaches our own methodology or review integrity standards, tell us — we would rather fix it than leave it wrong.
How to raise a complaint
Email [email protected] with:
- The URL of the page in question
- The specific claim, rating, or statement you're querying
- Why you believe it's wrong, and any supporting evidence (e.g. an airline's own published policy, a dated source)
Our response times
- Acknowledgement: within 5 working days of receiving your complaint.
- Resolution or substantive response: within 20 working days. Complex claims that require checking primary sources (airline policies, regulator guidance) may take longer — we'll tell you if that's the case and give a revised timeframe.
What happens next
If we agree a correction is needed, we update the page and note the change with a visible "last updated" date — we don't quietly edit published claims. If we disagree with your complaint, we'll explain our reasoning and the sources behind the original claim. Editorial opinions and comparative rankings (which airline or hotel scored higher) are judgement calls, not factual errors, and won't be changed simply because a business disagrees with its result.
Advertising and affiliate-link complaints
Complaints about how we label paid or affiliate links are handled under the same process above. If you remain unsatisfied after our response, UK advertising complaints about specific ads or affiliate promotions can also be raised directly with the Advertising Standards Authority (ASA). See our full affiliate disclosure for how paid links work on this site.
Accessibility complaints
If your complaint is about being unable to use the site because of a disability or assistive technology, see our Accessibility Statement — the same contact details and response times above apply.