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FlightLogic is an independent, advertising-supported information service that lets you compare airlines, airports, hotels, and travel products. We do not provide financial advice and we do not recommend specific products or providers. Links marked * are advertising links and may earn us commission at no extra cost to you — always read the terms of any product before booking or applying. Learn more about how we make money.

Verdict

London Heathrow Airport (LHR) scores higher overall at 7.8/10 versus London Gatwick Airport (LGW) at 6.8/10.

Score comparison

Metric London Heathrow Airport London Gatwick Airport
FlightLogic Score 7.8 6.8
On-Time Performance 7.1 6.5
Passenger Experience 7.6 6.7
Facilities & Comfort 8.7 7.2
Lounge Score 8.5 6.5
City London London
Country United Kingdom United Kingdom
Terminals 4 terminals (T2–T5) North & South terminals
Annual passengers 83M+ 43M+

Operational comparison

Transport links, lounge access, connection times, and UK261 eligibility — verify locally before travel.

Policy LHR — London LGW — London
Rail / public transport Elizabeth line, Heathrow Express, Piccadilly line — all terminalsGatwick Express, Thameslink, Southern — South Terminal station
To city centre 15 min (Heathrow Express) to 45 min (Elizabeth line off-peak)~30 min Gatwick Express to Victoria
Lounge day pass £40–£55 walk-up; Priority Pass at Plaza Premium/Aspire£40–£50; No1 Lounge accepts Priority Pass (pre-book peak)
Min. connection time 60–90 min inter-terminal; 75 min+ landside transfer45–60 min same terminal; 30–45 min inter-terminal shuttle
Primary hub carriers British Airways (T5), Virgin Atlantic (T3), Star Alliance (T2)easyJet, TUI, Jet2, Virgin Atlantic (select), BA short-haul

Detailed profiles

London, United Kingdom · LHR · #1 in this comparison

London Heathrow Airport

4 terminals (T2–T5) · 83M+ passengers/year

7.8 / 10

How good is London Heathrow Airport?

London Heathrow Airport (LHR) scores 7.8/10 (Very Good) on FlightLogic's airport index — combining on-time performance (7.1), passenger experience (7.6), and facilities (8.7). Lounge quality rates 8.5/10. See full airport guide →

In short

Heathrow (LHR) is the UK's main long-haul hub with four terminals, the Elizabeth line and Heathrow Express rail links, and the country's best airline lounges including BA's Concorde Room (T5), Virgin Clubhouse (T3), and Amex Centurion (T3). Allow extra connection time between terminals — transfers require landside bus or train. Under UK261, delays of 3+ hours on departing LHR flights qualify for fixed cash compensation regardless of airline.

FlightLogic Score 7.8 Very Good
On-time 7.1 Departure reliability
Experience 7.6 Staff, queues, cleanliness
Facilities 8.7 Food, shops, seating
Lounges 8.5 Lounge quality
Rating basis Editorial FlightLogic methodology

Score breakdown

Modelled on industry airport indices — on-time data, facilities ratings, and editorial experience signals combined into a single FlightLogic score.

On-Time Performance
7.1
Passenger Experience
7.6
Facilities & Comfort
8.7
Lounge score 8.5/10

Highlights

  • Four terminals: BA and oneworld dominate Terminal 5; Virgin Atlantic, Delta, and several SkyTeam carriers use Terminal 3; Terminal 2 serves Star Alliance; Terminal 4 handles select oneworld and Gulf carriers
  • Rail access: Elizabeth line to central London (~45 min, off-peak fares from ~£12.80), Heathrow Express to Paddington (~15 min, premium pricing), and Piccadilly line Tube (~50 min, cheapest option)
  • Premium lounges: Concorde Room and Galleries (BA T5), Virgin Clubhouse (T3), Centurion Lounge (T3), Plaza Premium and Aspire across multiple terminals
  • UK261 coverage: any flight departing LHR is covered for delay compensation — claim £220–£520 depending on distance and delay length

Overview

London Heathrow is the UK's primary international hub and Europe's busiest airport by passenger volume, handling around 83 million travellers a year across four active terminals. Its strength is unmatched global connectivity — particularly long-haul routes to North America, the Middle East, and Asia — and a lounge portfolio that includes British Airways' Concorde Room, Virgin Atlantic's Clubhouse, and the American Express Centurion Lounge. Weaknesses are well documented: terminal sprawl, occasional ATC-related delays, and a passenger experience that can feel transactional outside premium cabins.

Terminal guide: which airline flies from where

Terminal 5 is British Airways' fortress hub — virtually all BA long-haul and short-haul flights depart from T5, along with select Iberia services. If you hold BA Gold or are flying Club World or First, the First Wing check-in and Concorde Room are here. Terminal 3 hosts Virgin Atlantic, Delta, Air France, KLM, and several Middle Eastern carriers; it is also where the Amex Centurion Lounge and Virgin Clubhouse sit side by side. Terminal 2 is the Star Alliance terminal (Lufthansa, Singapore Airlines, Air Canada, United on some routes). Terminal 4 handles Cathay Pacific, Malaysia Airlines, Qatar Airways on select rotations, and Royal Jordanian.

Inter-terminal transfers require leaving security unless you are on a through-checked connection with a minimum connection time built into your ticket. The free transit train between terminals runs airside at T2/T3/T5; T4 requires a bus. Budget 60–90 minutes for a landside terminal change.

Getting to and from Heathrow

The Elizabeth line (opened 2022, fully integrated 2023) is now the best value rail option for most central London destinations, running from all terminals through Paddington, Liverpool Street, and Canary Wharf. Off-peak fares are substantially cheaper than the Heathrow Express. The Heathrow Express remains the fastest option to Paddington at 15 minutes but carries a premium fare (£25+ one-way). The Piccadilly line is the budget choice — slower but direct to Zone 1.

National Express and other coach services connect LHR to cities across the UK. Black cabs and ride-hail operate from all terminals; expect £50–£80 to central London depending on traffic. Driving is discouraged: drop-off charges apply and parking is expensive.

Lounge access at Heathrow

Heathrow has the strongest lounge selection of any UK airport. British Airways operates Galleries Club, Galleries First, and the Concorde Room in Terminal 5 — the Concorde Room is restricted to same-day BA First passengers and BA Gold/Gold Guest List members on long-haul Club World. Virgin Atlantic's Clubhouse in Terminal 3 is among the best business lounges in the world, with a la carte dining and spa treatments. The American Express Centurion Lounge in T3 offers cardholders a Michelin-chef-designed menu but no runway views.

Priority Pass and DragonPass holders can access Plaza Premium, Aspire, and Club Aspire lounges across terminals, though quality varies and peak-time entry is not guaranteed. Day passes typically cost £40–£55 walk-up.

London, United Kingdom · LGW · #2 in this comparison

London Gatwick Airport

North & South terminals · 43M+ passengers/year

6.8 / 10

How good is London Gatwick Airport?

London Gatwick Airport (LGW) scores 6.8/10 (Good) on FlightLogic's airport index — combining on-time performance (6.5), passenger experience (6.7), and facilities (7.2). Lounge quality rates 6.5/10. See full airport guide →

In short

Gatwick (LGW) is London's second airport with North and South Terminals linked by a free shuttle. It handles mainly leisure and low-cost traffic (easyJet, TUI, Jet2, Virgin on select routes). The Gatwick Express reaches Victoria in ~30 minutes. Lounge options include No1 Lounge in both terminals (Priority Pass eligible, but pre-book at peak times). UK261 applies to all departing Gatwick flights.

FlightLogic Score 6.8 Good
On-time 6.5 Departure reliability
Experience 6.7 Staff, queues, cleanliness
Facilities 7.2 Food, shops, seating
Lounges 6.5 Lounge quality
Rating basis Editorial FlightLogic methodology

Score breakdown

Modelled on industry airport indices — on-time data, facilities ratings, and editorial experience signals combined into a single FlightLogic score.

On-Time Performance
6.5
Passenger Experience
6.7
Facilities & Comfort
7.2
Lounge score 6.5/10

Highlights

  • World's busiest single-runway airport, handling roughly 43 million passengers in 2025, split across North and South Terminals linked by a free shuttle
  • South Terminal train station offers the non-stop Gatwick Express to London Victoria (as fast as ~30 minutes) plus Southern and Thameslink services
  • Ten lounges across both terminals, including No1 Lounge (South and North), Club Aspire South, and Plaza Premium North with panoramic runway views

Overview

Gatwick is London's second airport and the world's busiest single-runway airport, moving passengers efficiently between its North and South Terminals via a free shuttle, with the South Terminal train station offering fast rail access into central London. It holds a solid but unspectacular rating, reflecting decent facilities and lounges that trail Heathrow's premium offering.

Terminals and getting around Gatwick

Gatwick operates two terminals — North and South — connected by a free, fully automated shuttle train that takes about two minutes. The South Terminal is the busier of the two and houses the railway station, so most passengers arriving by train start there. easyJet, Gatwick's dominant carrier, splits operations across both terminals, so always check which one your flight departs from before arriving.

As the world's busiest single-runway airport, Gatwick runs a tightly scheduled operation. Security can be busy at peak leisure times (early mornings and school holidays), so the airport recommends arriving two to three hours before departure. Both terminals offer fast-track security for a fee or via premium tickets and select lounges.

Getting to and from London

The Gatwick Express runs non-stop to London Victoria in around 30 minutes, while Thameslink services connect directly to London Bridge, Blackfriars, St Pancras, and on to Luton — useful for cross-London and airport-to-airport journeys without changing. Southern services add more central and south London stops at lower fares. The station sits inside the South Terminal.

National Express and other coaches serve Gatwick from across the UK, and the airport is directly on the M23/M25 motorway network. Rail is almost always faster and cheaper than a taxi to central London, which can take over an hour in traffic and cost significantly more.

Lounges and where Gatwick sits versus Heathrow

Gatwick's lounge scene is independent-led rather than airline-flagship: the No1 Lounge (both terminals), Clubrooms, My Lounge, and the Grain Store are the main options, most accepting Priority Pass, DragonPass, or paid day passes. British Airways operates a lounge in the South Terminal for its short-haul premium and status passengers. None match the scale of Heathrow's BA Concorde Room or Virgin Clubhouse.

For a like-for-like decision between London's two main airports, see our Gatwick vs Heathrow comparison. In short: Heathrow wins on long-haul network, premium lounges, and connection options; Gatwick often wins on leisure routes, lower parking costs, and a simpler two-terminal layout.

FAQ

Which is better, London Heathrow Airport or London Gatwick Airport?

London Heathrow Airport (LHR) scores higher overall at 7.8/10 versus London Gatwick Airport (LGW) at 6.8/10.

Which has better lounges, LHR or LGW?

London Heathrow Airport (LHR) scores higher for lounges at 8.5/10, versus London Gatwick Airport at 6.5/10.

Which airport is more on-time, LHR or LGW?

London Heathrow Airport (LHR) has stronger on-time performance at 7.1/10 versus London Gatwick Airport (LGW) at 6.5/10.