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FlightLogic is an independent, advertising-supported information service that lets you compare airlines, airports, hotels, and travel products. We do not provide financial advice and we do not recommend specific products or providers. Links marked * are advertising links and may earn us commission at no extra cost to you — always read the terms of any product before booking or applying. Learn more about how we make money.

Verdict

JetBlue Airways scores higher on FlightLogic at 8.3/10 vs 7.7/10 for United Airlines. Policy comparison below covers cabin baggage, checked bags, Wi-Fi, and seat pitch.

Comparison data last updated 6 July 2026

Policy comparison

Structured operational tokens — verify current fare rules on each airline before booking.

Policy JetBlue Airways United Airlines
Cabin baggage IncludedIncluded
Checked baggage Fee on Blue Basic; included Blue+Intl often 1×23 kg; domestic fees apply
In-flight Wi-Fi FreePartial (messaging/select routes)
Economy seat pitch 32" (37–41" Even More Space)30–31"
Loyalty programme TrueBlueMileagePlus
Lounge access Blue Lounge JFK/LAX for Mint/MosaicUnited Club / Polaris
Changes & refunds Blue Basic change fee; Mosaic free changesNo change fees most fares; Basic Economy restricted

Individual profiles

JetBlue Airways

B6 · United States

Expert Editorial Review

FlightLogic score: 8.3/10

United Airlines

UA · United States

Expert Editorial Review

FlightLogic score: 7.7/10

Editorial profiles

United States · B6/JBU · #1 in this comparison

JetBlue Airways

You Above All

#11 Global 4-Star
8.3 / 10
Quick Answer

JetBlue Airways scores 8.3/10 on FlightLogic (safety 9.0/10), ranking #11 globally. in-flight Wi-Fi is paid or partial on most long-haul routes. Special meals require pre-order on long-haul.

Is JetBlue Airways a good airline?

JetBlue Airways scores 8.3/10 (Excellent) on FlightLogic, ranking #11 globally with a safety score of 9.0/10. JetBlue delivers the best domestic economy experience in the US with free Wi-Fi, extra legroom options, and Mint premium transcontinental service. See full profile →

Overall 8.3 Excellent
Safety 9.0 Excellent Safety
Service 8.3 Cabin crew & ground
Value 9.2 Fare vs product
Star rating 4★ FlightLogic tier
Rating basis Editorial FlightLogic methodology

Score breakdown

Customer Service
8.3
Seat Comfort
8.5
Food & Beverage
7.0
In-Flight Entertainment
8.8
On-Time Performance
7.8
Value for Money
9.2

Key facts

Hub
New York JFK & Boston
Alliance
Independent
Founded
1999
Fleet
280 aircraft
Region
americas
IATA / ICAO
B6 / JBU

Passenger policies

Cabin baggage Included — standard carry-on allowance applies
Checked baggage Fee on Blue Basic; included Blue+
In-flight Wi-Fi Free Wi-Fi available (fleet-wide or most routes)
Economy seat pitch 32" (37–41" Even More Space)
Lounge access Blue Lounge JFK/LAX for Mint/Mosaic
Changes & refunds Blue Basic change fee; Mosaic free changes
Loyalty programme TrueBlue

Strengths

  • Free high-speed Wi-Fi fleet-wide
  • Even More Space extra legroom
  • Mint suites transcontinental

Weaknesses

  • Operational disruptions in Northeast weather
  • Limited international network

Awards & recognition

  • Best US Low-Cost Carrier
  • Best Free In-Flight Wi-Fi

United States · UA/UAL · #2 in this comparison

United Airlines

Good leads the way

#17 Global 4-Star
7.7 / 10
Quick Answer

United Airlines scores 7.7/10 on FlightLogic (safety 9.1/10), ranking #17 globally. in-flight Wi-Fi is paid or partial on most long-haul routes. Special meals require pre-order on long-haul.

Is United Airlines a good airline?

United Airlines scores 7.7/10 (Very Good) on FlightLogic, ranking #17 globally with a safety score of 9.1/10. United Airlines is a Star Alliance founding member with Polaris business class on long-haul, an extensive global network from Chicago, Newark, and San Francisco, and MileagePlus as a core loyalty programme for UK–US routings. See full profile →

Overall 7.7 Very Good
Safety 9.1 Excellent Safety
Service 7.8 Cabin crew & ground
Value 7.6 Fare vs product
Star rating 4★ FlightLogic tier
Rating basis Editorial FlightLogic methodology

Score breakdown

Customer Service
7.8
Seat Comfort
8.1
Food & Beverage
7.2
In-Flight Entertainment
7.8
On-Time Performance
7.9
Value for Money
7.6

Key facts

Hub
Chicago O'Hare (ORD) / Newark (EWR) / San Francisco (SFO)
Alliance
star alliance
Founded
1926
Fleet
900 aircraft
Region
americas
IATA / ICAO
UA / UAL

Passenger policies

Cabin baggage Included — standard carry-on allowance applies
Checked baggage Intl often 1×23 kg; domestic fees apply
In-flight Wi-Fi Partial — free messaging or select routes/cabins only
Economy seat pitch 30–31"
Lounge access United Club / Polaris
Changes & refunds No change fees most fares; Basic Economy restricted
Loyalty programme MileagePlus

Strengths

  • Polaris lounges and lie-flat business
  • Extensive Star Alliance network
  • Strong SFO and ORD hubs

Weaknesses

  • Basic Economy restrictions
  • Polaris product varies by aircraft age

Awards & recognition

  • Star Alliance founding member
  • Polaris business class

FAQ

Which is better — JetBlue Airways or United Airlines?

JetBlue Airways scores higher on FlightLogic at 8.3/10 vs 7.7/10 for United Airlines. Policy comparison below covers cabin baggage, checked bags, Wi-Fi, and seat pitch.

Does JetBlue Airways or United Airlines include a carry-on bag?

JetBlue Airways: Included. United Airlines: Included.

Which has free Wi-Fi — JetBlue Airways or United Airlines?

JetBlue Airways: Free. United Airlines: Partial (messaging/select routes).

Does JetBlue Airways include checked baggage?

JetBlue Airways checked baggage: Fee on Blue Basic; included Blue+.

Does United Airlines include checked baggage?

United Airlines checked baggage: Intl often 1×23 kg; domestic fees apply.