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FlightLogic is an independent, advertising-supported information service that lets you compare airlines, airports, hotels, and travel products. We do not provide financial advice and we do not recommend specific products or providers. Links marked * are advertising links and may earn us commission at no extra cost to you — always read the terms of any product before booking or applying. Learn more about how we make money.

Verdict

Japan Airlines scores higher on FlightLogic at 8.7/10 vs 8.0/10 for Delta Air Lines. Policy comparison below covers cabin baggage, checked bags, Wi-Fi, and seat pitch.

Comparison data last updated 6 July 2026

Policy comparison

Structured operational tokens — verify current fare rules on each airline before booking.

Policy Delta Air Lines Japan Airlines
Cabin baggage IncludedIncluded
Checked baggage Fee on domestic Basic; intl often 1×23 kg2×23 kg international economy
In-flight Wi-Fi Partial (messaging/select routes)Paid
Economy seat pitch 31–32"33–34"
Loyalty programme SkyMilesJAL Mileage Bank
Lounge access Delta Sky ClubSakura / First lounges; oneworld Emerald
Changes & refunds No change fees most fares; Basic Economy restrictedFlex fares allow changes

Individual profiles

Delta Air Lines

DL · United States

Expert Editorial Review

FlightLogic score: 8.0/10

Japan Airlines

JL · Japan

Expert Editorial Review

FlightLogic score: 8.7/10

Editorial profiles

United States · DL/DAL · #1 in this comparison

Delta Air Lines

Keep Climbing

#8 Global 4-Star
8.0 / 10
Quick Answer

Delta Air Lines scores 8.0/10 on FlightLogic (safety 9.3/10), ranking #8 globally. in-flight Wi-Fi is paid or partial on most long-haul routes. Special meals require pre-order on long-haul.

Is Delta Air Lines a good airline?

Delta Air Lines scores 8.0/10 (Excellent) on FlightLogic, ranking #8 globally with a safety score of 9.3/10. Delta leads US carriers in operational reliability, Sky Club lounges, and a improving premium cabin portfolio including Delta One suites. See full profile →

Overall 8.0 Excellent
Safety 9.3 Excellent Safety
Service 8.0 Cabin crew & ground
Value 7.8 Fare vs product
Star rating 4★ FlightLogic tier
Rating basis Editorial FlightLogic methodology

Score breakdown

Customer Service
8.0
Seat Comfort
8.2
Food & Beverage
7.2
In-Flight Entertainment
8.0
On-Time Performance
8.8
Value for Money
7.8

Key facts

Hub
Atlanta, Detroit, Minneapolis
Alliance
skyteam
Founded
1925
Fleet
950 aircraft
Region
americas
IATA / ICAO
DL / DAL

Passenger policies

Cabin baggage Included — standard carry-on allowance applies
Checked baggage Fee on domestic Basic; intl often 1×23 kg
In-flight Wi-Fi Partial — free messaging or select routes/cabins only
Economy seat pitch 31–32"
Lounge access Delta Sky Club
Changes & refunds No change fees most fares; Basic Economy restricted
Loyalty programme SkyMiles

Strengths

  • Industry-leading OTP in US
  • Delta One suites on A350
  • Strong SkyMiles program

Weaknesses

  • Basic economy restrictions
  • Domestic first class inconsistent

Awards & recognition

  • Most On-Time US Major Airline
  • Best US Airline Premium

Japan · JL/JAL · #2 in this comparison

Japan Airlines

Fly into tomorrow

#15 Global 5-Star
8.7 / 10
Quick Answer

Japan Airlines scores 8.7/10 on FlightLogic (safety 9.7/10), ranking #15 globally. in-flight Wi-Fi is paid or partial on most long-haul routes. Special meals require pre-order on long-haul.

Is Japan Airlines a good airline?

Japan Airlines scores 8.7/10 (Excellent) on FlightLogic, ranking #15 globally with a safety score of 9.7/10. Japan Airlines delivers meticulous Japanese hospitality, strong on-time performance, and refreshed Sky Suite business class on long-haul routes across Asia, North America, and Europe. See full profile →

Overall 8.7 Excellent
Safety 9.7 Maximum Safety
Service 9.0 Cabin crew & ground
Value 8.0 Fare vs product
Star rating 5★ FlightLogic tier
Rating basis Editorial FlightLogic methodology

Score breakdown

Customer Service
9.0
Seat Comfort
8.7
Food & Beverage
8.9
In-Flight Entertainment
8.2
On-Time Performance
9.1
Value for Money
8.0

Key facts

Hub
Tokyo Haneda & Narita
Alliance
oneworld
Founded
1951
Fleet
170 aircraft
Region
asia pacific
IATA / ICAO
JL / JAL

Passenger policies

Cabin baggage Included — standard carry-on allowance applies
Checked baggage 2×23 kg international economy
In-flight Wi-Fi Paid Wi-Fi or messaging packages
Economy seat pitch 33–34"
Lounge access Sakura / First lounges; oneworld Emerald
Changes & refunds Flex fares allow changes
Loyalty programme JAL Mileage Bank

Strengths

  • Sky Suite business class with direct aisle access
  • Exceptional Japanese dining
  • Strong Haneda hub access

Weaknesses

  • Narita vs Haneda confusion for transfers
  • Premium pricing on popular routes

Awards & recognition

  • World's Best Economy Class Asia
  • Oneworld founding member

FAQ

Which is better — Delta Air Lines or Japan Airlines?

Japan Airlines scores higher on FlightLogic at 8.7/10 vs 8.0/10 for Delta Air Lines. Policy comparison below covers cabin baggage, checked bags, Wi-Fi, and seat pitch.

Does Delta Air Lines or Japan Airlines include a carry-on bag?

Delta Air Lines: Included. Japan Airlines: Included.

Which has free Wi-Fi — Delta Air Lines or Japan Airlines?

Delta Air Lines: Partial (messaging/select routes). Japan Airlines: Paid.

Does Delta Air Lines include checked baggage?

Delta Air Lines checked baggage: Fee on domestic Basic; intl often 1×23 kg.

Does Japan Airlines include checked baggage?

Japan Airlines checked baggage: 2×23 kg international economy.