---
title: "Package Travel Regulations Refund Request… | FlightLogic"
description: "If your tour operator cancels your package holiday or makes a significant change — a different destination, a much later flight, a large price rise — the…"
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# Package Travel Regulations Refund Request Letter

If your tour operator cancels your package holiday or makes a significant change — a different destination, a much later flight, a large price rise — the Package Travel Regulations 2018 usually entitle you to a full refund within 14 days. The request letter and the timelines follow below.

## Who can use this letter

- ✓ You booked a package holiday (flight + accommodation, or flight + car hire, etc., sold or arranged together) from a UK-based organiser
- ✓ The organiser cancelled the package, or made a significant change to a core element (destination, dates, accommodation standard, or a substantial price increase)
- ✓ You want a full refund rather than accepting the change

## Before you send it

1. Check your booking confirmation to see whether it was sold as a "package" — this regulation does not cover a flight booked separately from a hotel unless they were linked at the point of sale.
2. Note exactly what changed and when the organiser told you.
3. Decide whether you want a full refund, or would accept a suitable alternative holiday of equivalent or higher quality at no extra cost.
4. Check whether you paid by credit card for £100+ — Section 75 of the Consumer Credit Act may give you an additional route to a refund if the operator becomes insolvent.

## The template

Fill in every `[BRACKETED]` field with your own details before sending — do not send this letter with placeholders still in it.

## How to send it

- Send to the tour operator or travel agent that sold you the package — not the individual airline or hotel.
- Email and post if possible, so you have a paper trail with a clear date.
- Keep your booking confirmation, payment receipts, and any written notice of the change or cancellation.

## If you don't get a response

If the 14-day deadline passes without a refund, check whether the operator is ABTA or ATOL protected and raise a formal complaint with that scheme, or contact your card issuer about a Section 75 or chargeback claim if you paid by card. See our package holiday ATOL rights guide for the full escalation path.

[Travel Insurance Claim Letter](https://flightlogic.co.uk/templates/travel-insurance-claim-letter/)

## Frequently Asked Questions

### What counts as a "significant" change that qualifies for a refund?

There is no single fixed test, but examples widely accepted as significant include a materially lower standard of accommodation, a substantially different destination, a large price increase (organisers can only raise prices up to 8% and only for specific cost reasons, with a right to cancel above that), or a significant change to departure/return times. Minor changes — a different but comparable hotel room, or a short time shift — usually do not qualify.

### Does this cover flights I booked separately from my hotel?

No. The Package Travel Regulations only apply where the flight and other elements were sold together as a package, or were "linked" through the same booking process within 24 hours. A flight booked independently from your hotel is covered by UK261 for delay/cancellation compensation instead — see our [UK261 flight delay claim letter](https://flightlogic.co.uk/templates/uk261-flight-delay-cancellation-claim/).

### What if the tour operator goes out of business before refunding me?

ATOL-protected packages are covered by the Air Travel Trust if the operator fails — you should get your money back or be repatriated if already travelling. ABTA-protected non-flight packages have similar protection. Always check for the ATOL or ABTA logo before booking.

This template is provided for information only and is not legal advice. FlightLogic is not a law firm and does not guarantee any outcome from using this letter — always check the facts of your own situation and adapt the wording accordingly.

Written by [Emma Walsh](https://flightlogic.co.uk/authors/emma-walsh/)

Editor, Hotels & Europe

Emma reviews boutique and independent hotels across Europe, alongside British Airways and Oneworld product reviews. She writes FlightLogic's Avios redemption guides.